Tots N Toys (Singapore) Online Purchase Terms and Conditions


Your online purchase with us represents your offer to buy subject to Tots N Toys Online Store Purchase Terms and that you agree to abide herewith. Please note there are certain provisions that constitute the assumption of risks by you and Tots N Toys (Singapore) Pte Ltd shall not be held liable for any financial loss or damage thereafter.



Order and Delivery


  • All online purchases will be despatched from Tots N Toys (Singapore) Pte Ltd. Your online purchase item(s) will be delivered to the address you provided for at the time of placing the order.

  • Orders received before 3pm are normally processed within the same day and will be despatched within 5 (five) working days (excluding weekends) from the date of your order or unless otherwise stated.

  • For items that are in high demand, renewal of stock might take slightly longer time. In such cases, we will notify you on a revised estimated delivery schedule. In the event you choose not to accept the new delivery date, the option for cancellation and get a full refund will be solely at your discretion.

  • Special courier services (at additional cost) are usually used for the delivery of fragile, high-end value and bulky items; of which will be clearly indicated on your shopping cart prior to the confirmation of your online purchase.

  • For customers residing in SINGAPORE, goods will be delivered through TaQBin.

  • We  advise you to check the consignment thoroughly at the point of delivery receipt. The consignment should be sealed and in proper packaging. 

  • You are to notify us in writing by email, within 2(two) working days from the date of unsuccessful expected delivery of your purchase(s) in order for us to rectify the issue immediately. It is important to quote your online purchase reference and the mailing address.



Exchange and Refund


  • Items under promotions, sales and/or stock clearance are strictly non-refundable nor exchangeable under normal circumstances.

  • Tots N Toys is oblige to exchange the product due to its material defect only within 7 (seven) working days of delivery.

  • Tots N Toys will pass to you, to the extent that we are permitted to do so, the benefits of any warranty or guarantee given by manufacturer or supplier or Third Party Product; without any prejudice to your rights against Tots N Toys.

  • In the event that the change-request item is not available, an alternative product of the same value will be exchanged. A full refund will be made in the event the alternative product for the exchange is not agreeable.

  • For a full refund, the purchased item(s) must be returned to us within 7 (seven) days of delivery. The return item(s) must be in its original, undamaged packaging and unused condition. All handling costs for the returning item(s) to Tots N Toys (Singapore) are borne by you.

  • We will reimburse you the full refund (subject to meeting the return item(s) criteria) within 30 (thirty) days of receipt of the returned product(s).

  • We are not liable for any defects in the product(s) that arise(s) from the routine wear and tear, neglect use, failure to abide with usage instructions and/or other misuse(s) from it.



Payment Terms


  • Tots N Toys requires payment in full prior to delivery.

  • Payments by credit card or debit card via PayPal will be effected on the date of your successful online purchase with us, in Singapore Dollar (SGD). Your online purchase transaction are safe and secure as PayPal ensures transaction security and integrity through its Secure Socket Layer (SSL) technology. The total purchase amount will be clearly stated on your Order Confirmation in your shopping cart.

  • The types of credit cards and debit cards that are acceptable for making online purchases at are listed on PayPal website.



Privacy Policy


  • This privacy policy is only meant for and served by Tots N Toys (Singapore) Pte Ltd and governs the privacy of its users.

  • By using Tots N Toys (Singapore) website, you consent to our privacy policy.

  • We take serious measures on user privacy and ensure necessary steps are taken to protect your privacy throughout your browsing and/or online purchasing journey with us.

  • Our website DO NOT use cookies therefore, there is no unwanted nor unnecessary downloading of software that might pose potential threats and/or harm to your computer and other electronic devices hard drive.

  • As our website uses social sharing buttons which help share web content directly from web pages to the specified social media platforms hence, by clicking on such at your discretion is to have your consent for Tots N Toys (Singapore) Pte Ltd to share our web announcements and promotions e-news indiscriminately through your social media platform account.

  • All your personal information is kept private and secured. We DO NOT divulge buyers’ information to any third parties other than the required details that are furnished during the online purchase that are deemed necessary to complete the purchase process. We DO NOT sell, trade, or otherwise transfer to external parties your personal information, with the exception of statutory compliance by law.

  • In order to serve you better, we have in place an email newsletter program that sends promotional e-news on our products and services to you on a regular basis. However, if you choose not to receive such e-news, an automated system is available for you to un-subscribe.

  • Occasionally, at our discretion, we may include Third Party links on our website. Such sites have separate and independent privacy policies, and that we have no responsibility over the content of those linked sites. Nonetheless, we strive to protect the integrity of our website at all cost, and will seek to ensure our web partners are credible to our best ability.